1. Ordering Process
Q: How can I place an order on NurZara Fashion?
A: You can place an order through our website https://nurzara.fashion, or you can also order via WhatsApp or Messenger.
Q: Can I place an order over the phone?
A: Yes, you can place an order by calling our hotline number at 01922 420045.
Q: What payment methods are available?
A: We accept advance payment for Cash on Delivery orders, which is 500 Tk. You can also pay online using any Mobile Financial Services (MFS) like bKash, Nagad, bank transfer, or Credit/Debit Card payments.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.
2. Shipping
Q: Is shipping free?
A: Yes, we offer free shipping all over Bangladesh.
Q: How long does it take to receive my order?
A: We have partnered with Pathao for delivery, and you can expect to receive your order within 2-4 days.
Q: Can I change my shipping address after placing the order?
A: Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We will do our best to accommodate your request if the order has not been shipped yet.
Q: Do you offer international shipping?
A: Currently, we only offer shipping within Bangladesh. International shipping options may be available in the future.
3. Returns and Exchanges
Q: What is your return policy?
A: We have a 7-day return policy. If you're not satisfied with your purchase, you can return the item within 7 days of delivery for a refund or exchange.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order. They will provide you with further instructions on the return process.
Q: What are the terms to return a dress?
To return a dress, please initiate the process within 7 days of receiving it, ensuring it remains unworn, unwashed, and with all tags attached. Return the dress in its original packaging with proof of purchase, and obtain return authorization from our customer support team before sending it back. Upon receipt, we'll process your refund or exchange promptly. For any assistance, feel free to reach out to us.
4. Product Information
Q: How can I find my size?
A: You can refer to our size chart available on the product page to determine the best fit for you. If you need further assistance, feel free to contact our customer support team.
Q: Are the colors of the products accurate to what is shown on the website?
A: We make every effort to display the colors of our products accurately on our website. However, please note that the actual colors may vary slightly depending on your device's screen settings.
Q: Do you offer exclusive designer dresses?
A: Yes, we feature a curated selection of exclusive designer dresses crafted by renowned designers, offering unique styles and premium quality.
Q: Are limited edition dresses available on your website?
A: Absolutely! We occasionally release limited edition dresses featuring exclusive designs and limited quantities, providing our customers with the opportunity to own something truly special and unique.
Q: Do you offer customization for dresses?
A: Yes, we occasionally offer customization services for certain dresses to accommodate specific preferences or requirements. While we may not offer customization for every dress, we strive to accommodate customization requests whenever possible to ensure customer satisfaction.
